Emotion as Mediators Analytical Tool and Hurdle Essay Example for Free

Emotion as Mediators Analytical Tool and Hurdle Essay Emotion is often associated with feeling expressed in any situation at any given time an individual may encounter. â€Å"In psychology it signifies a reaction involving certain physiological changes, such as an accelerated or retarded pulse rate, the diminished or increased activities of certain glands, or a change in body temperature, which stimulate the individual, or some component part of his or her body, to further activity† (Microsoft ® Encarta ®, 2007). It is very peculiar for a person not to show any reaction to circumstances especially when provoked by another person he is in conflict with. In this light, the role of a mediator is very important in bridging the gap between parties in conflict to find a common ground that possibly move toward a resolution. This paper will discuss the vital role of emotion in conflicts. Considering that emotion is the center of creation and nature of conflict, the probability of managing conflicts may be influenced by emotion as well. The book Meditating Dangerously tells that â€Å"The ostensible purpose of mediation is to ameliorate danger, pacify hurt feelings, and create safe spaces within which dialogue can replace debate, where interest-based negotiation can substitute for a struggle for power† (p. 3). A challenge is laid on my table, to be able to answer how much emotion can only surface to make any progress in the case? How does a mediator controls his emotion over the case? Background of the study It was on 11th of April, 2008 when I first went solo as a mediator. Prior to my case was my friend Diego working on his case between a tenant demanding from her landlord. It was a messy case, but the point to me was how hard it was to manage the raucous lady. She kept screaming and interrupting the landlord and the mediator with her suffered pain with her grievance. It was to the point where we had a security coming in from other room to tell us to calm things down because there was a trial going in our adjacent room. Still she did not cooperate. Having to observe Diego went through a very hard time over his case with the uncontrollable lady and her landlord, the sense of trepidation that I felt had challenged me. I needed to manage my own case without having to go through the same traumatic experience. When my turn came, I had to face five ladies – three plaintiffs and two defendants. I laid out the general rule of explaining mediation as a voluntary process and the bound to confidentiality, etc. I wanted to make sure that my case will not go mishandled. Also, I wanted to assure myself and the parties involved that we are there to solve not a screaming spar like the previous case. During the debriefing with Professor Joshua Jack, he asked why did I say ‘respect’ and ‘no yelling’? By laying the ground rules in the beginning, did I hinder the parties’ true feelings to come out? Professor Jack gave further comments on my case: â€Å"Parties in conflict very often come into the mediation with strong senses of victimization, self righteousness, mistrust, and other negative judgments of one another. If a person thinks that the other is a liar and cheater both in this situation and generally, can they express this honest perspective and still be within the bounds of our rule? It is my view that, if we have any hope of facilitating any real transformation, we have to allow parties to express their true, even if ugly, perspectives. † If we tell people to be nice, they will sometimes accommodate us, but by squelching the expression of the true depth and magnitude of their experience and perception, we also squelch the potential for real transformation and resolution. † According to Bowling and Hoffman (2003), â€Å"The most direct and obvious impact that the mediator has on the mediation process comes from the techniques he or she uses to influence the course of negotiations. These interventions, based on the mediator’s assessment of the obstacles to settlement, might involve giving the parties an opportunity to vent emotional reactions to the dispute, encouraging the parties to focus on interests rather than positions, or helping the parties generate options for settlement† (p. 19). With all due respect to Professor Jack, I know he is a great and experienced mediator. However, as a new mediator, the first thing I want to do is to make sure I have the case in control with confidence. By saying respect, I gave the parties the notion that we are to discuss the dispute, and find a solution as educated people. With the said experience, Professor Jeanne Cleary gave her comments as well: â€Å"Tricky issue, how much control to start out with, based on past experience and with the understanding that the folks in front of you are new and not the past case. You will find your balanced style with this – between too much control that may stifle what’s really going on for them (which will most always include feelings) and too little control (which will be unproductive for folks to hear each other). Keep at developing your sense of that balance as you continue. † Emotional Intelligence as a Tool for Mediators It is not as strange as it may sound to mindfully express emotion with dignity still intact. Emotional intelligence, defined by Salovey and Mayer (1990) in their Ability Model as â€Å"the ability to identify, use, understand, and manage emotions† is very helpful for a mediator in handling mediation between two clashing parties to surface the emotion and be adept at bringing out the feelings from the parties while remaining impartial. Caruso and Salovey (2004) expounded this model as four key emotional skills in Table 1. In this manner, Goleman’s (1998) (as cited in Johnson, Levine, and Richard, 2003) definition of emotional intelligence (EQ) â€Å"as the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships† (p. 317) was able to strengthen the argument of emotional intelligence as a tool for mediators. According to Johnson et al. (2003), â€Å"Allowing emotion to emerge in a mediation, however requires a mediator with a high degree of emotional intelligence †¦ improving one’s emotional intelligence is an essential development path for mediators. As EQ improves, a mediator becomes more comfortable with his or her ability to manage an emotional process successfully† (p. 155). Johnson et al. (2003) were also sharp by saying the essence of developing emotional intelligence because â€Å"Absent the ability to deal with emotions, the true power of mediation is lost. Absent the ability to create space for parties to express difficult emotions, it is unlikely that any resolution reached will last† (p. 164).

Information Age :: essays research papers

Discussion Board Activity Question Activity Based Costing in the Information Age Activity based costing systems provide a much more accurate picture of product costs than do traditional product costing systems. This exercise focuses on an article presented on the Web site of the ACA Group, an alliance of highly trained and experienced consultants and instructors. The ACA Group provides in-house training, management consulting, and systems installation. You may recognize the names of some of the Group's clients including General Motors, Nissan Motor Company, Hughes Aircraft Company, Dole Packaged Foods, Gillette, Xerox, Gateway, and Anheiser Busch. The title of the article used for this exercise is entitled "Activity based Costing in the Information Age." (http://www.theacagroup.com/activitybasedcosting.htm). It was written by Jim Tarr, president of J.D. Tarr Associates. Mr. Tarr has over 25 years experience in consulting, senior management, and in industrial and manufacturing engineering. You have been asked by your manager to read the article and prepa re a brief for other managers in the organization. The brief must answer the following questions. 1. What are some of the advantages and disadvantages of traditional product costing systems? There are many advantages and disadvantages, in traditional product costing systems. As, listed in Mr. Tarr ¡Ã‚ ¦s article you can see first that the advantages are apparent and clear. The purpose for this system is what is was intended for. And that is standard cost accounting, Companies where designed to do the following for success.1) homogeneous products, 2) large direct costs compared to indirect costs, 3) limited ability to collect data and 4) low "below the line" costs. (Tarr, James D. N.d.) So, with changing time ¡Ã‚ ¦s and the system being build over 70years ago. This has been cause for change because of the disadvantages the system brings to the table due in part to the  ¡Ã‚ §advent of certified financial statements, accounting systems became more structured to comply with the demands of external stakeholders ¡Ã‚ ¨ (Tarr, James D. N.d.) So, the primary purpose and focus of cost accounting today is to value inventory for financial statements. The negative t rend continues due in part to the floes that the "leveraging effect" of direct labor overhead application as cause as many other applications have given cost accounting negative effects as well. 2. For what type of business case were traditional costing systems designed? Why isn't a traditional costing system appropriate for today's companies? Traditional costing systems were designed for a company with large direct costs in comparison to indirect costs, a limited ability to collect data, homogeneous products and low  ¡Ã‚ §below the line ¡Ã‚ ¨ costs.

Solutions to Hurricane Sandy

Dear New Yorkers, Last week, Super storm Sandy tore up the East Coast, leaving a path of immeasurable destruction and devastation in its wake. In addition, while many are still reeling and searching for necessities, we are reminded that some challenges like not having access to gas, water, electricity and damage to houses get resolved as soon as possible. It is imperative that we change these problems and fix them. That is why people like the American Cancer Society, ConEdison and volunteers are here around the clock to offer those facing trials and tribulations the information and support they continue to need.As New Yorkers, we will fight to the finish to make sure everything will be in tiptop shape again. While the damage and disruption that Sandy brought across the Eastern US continues to be assessed, as we move through energy and gasoline, housing is really the Number 1 concern. Many homeowners will most likely rebuild their homes. Unfortunately, no one can stop Mother Nature an d this weather-related catastrophe could happen again. Restructuring the sand dunes to even greater heights will only allow the tropical and hurricane force winds to displace more sand and Atlantic Ocean salt water on the streets and into the homes and businesses.However, there is a way to alleviate some of the problems. All the municipalities along the entire New Jersey coastline should require the homeowners to rebuild their homes above ground level. These homes should be built on pilings that are anchored deep into the ground with a minimum height requirement of 6 feet above ground level. The sand dunes should be rebuilt on a minimum height scale. This would mean less displacement of sand throughout the towns. Hundreds of cars lined up for gasoline while other gas stations, with millions of gallons statewide, sit empty because they have no power to operate their pumps.I know as New Yorkers we have questions such as why is the installation of generators in gas stations a statutory requirement for operating a gas station. Meanwhile, traffic signals at major intersections are out, creating dangerous driving conditions, while the streetlights adjacent to the traffic lights have power and are on. I know it does not take an electrical engineer to figure out what is wrong with that picture. Well the fact of the matter is, people still had to go to work and school. Therefore, they had to do what they saw best fit, which was driving.Fortunately, more gas tankers and barges are coming to the area and ‘there will be more of a supply of gas,' but that availability problems may continue for a few more days. The relentless dedication of our millions of supporters enables our society to deliver on our mission of saving lives by helping people stay well. In addition, helping people get well together, we can emerge from any storm that comes our way and continue to create a world with less cancer and more birthdays. I hope this note finds you and your loved ones safe a nd secure. -Mayor

Technology And Its Impact On Technology - 844 Words

In small animal research market, Tiny Imaging company technology is neither disruptive nor sustainable. Though the market is $250 million/yr, there are already existing competitors and the competition is intense as all the human drugs have to pass through the small animals first. Besides, Siemens already have similar prototypes to this technology for different market, but did not proceed in the small animal market, indicating lack of interest for new technology in this market. This market is used to existing methods to quickly pass the clinical trials to push the drugs onto the next level of testing. Their primary concern is not related to researching new drugs with new technology but to test drugs quickly. In large animal research, this technology will be disruptive. The market has already shown interest in the technology and Siemens have sold few of the products based on the similar technology in this market and left the market for two reasons: low market ($50m/yr) and to concent rate more in human medicine. This leaves the gap for smaller company to fill this market. Market interest is high, as most of the researchers need this MRI-PET machine to get their grants and do more research. In human medicine, the combined MRI-PET technology will be sustained. The market is very huge ($1billion+/yr) and Siemens have already announced that it will introduce a product based similar technology. As it involve, human trials, incumbents have advantage over small companies because ofShow MoreRelatedTechnology And Its Impact On Technology1468 Words   |  6 PagesThe technology has presented an enormous deviation in this world, and alike somewhat deviation, it has not been easy to become accustomed to the variations presented. In this report, it is possible to highlight that this technology consumes some time for some people to take its ideas. The main motive why this technology hasn’t been well expected is for the reason that its ethical issues that has been pre sented by the technological. In respect to how the technology has been received, it is seriousRead MoreTechnology And Its Impact On Technology1598 Words   |  7 PagesTechnology is the collection of techniques, skills, methods and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines, computers, devices, and factories, which can be operated by individuals without detailed knowledge of the workings of such things. Technology influences human existence by bringing new risks as well asRead MoreTechnology And Its Impact On Technology Essay1276 Words   |  6 Pagesa. Wearable technology From wearable cameras for personal protection to Apple watches for entertainment and convenience, wearable technology has become a legitimate industry and a commonplace sight in the 21st century. However, wearable technology does not come without its risks for manufacturers and those who wear these devices. When technology is so close to the body there is a much higher risk to cause injury or long-term problems to those who wear them. This is where Industrial Systems EngineersRead MoreTechnology Impact On Technology1222 Words   |  5 Pageschange at a faster rate than the rest is technology. Whether it be with machines, computers, or medicine, technology is always being improved, and for most, it’s now quite difficult to go a single day without using some type of technology because it’s become so widespread in our world. Difficulty to operate without technology is now also becoming true for businesses. Whether it be local or international, businesses have begun to rely more heavily on technology for purposes such as storing their filesRead MoreTechnology And Its Impact On Technology1706 Words   |  7 PagesOnce the firms gets patency for their technology they can precede with their next step that is to manufacture the product, market the product and launch the product. Once the product is out in the market, the firm needs to monitor its product. This is a process in which the firm need to look out for the life of the product as to if the technology is being out of date then they need to make changes accordingly in order to cope with the market needs. But another thing which the firm should always keepRead MoreTechnology And Its Impact On Technology Essay1675 Words   |  7 Pagesspeculations on the impact of technology. The rise of technology has unfolded into the betterment of many advances in t he industry. However, it is no surprise that these advances have also caused society into depending so much on technology. Author Sherry Turkle, argued that we as a society have distanced ourselves from one another; she discusses her observations drawn from human beings and their interaction with social machines. She indicated that humans rely much more on technology which has negativelyRead MoreTechnology And Its Impact On Technology2152 Words   |  9 PagesIntroduction In today’s world everything relies on technology. Technology has aided in making day to day life simpler, as well as keep us all connected. Organizations today continue to grow using all the newest technological advancements. The use of technology can help mold the foundation for which a company is able to grow from, but it can also be the very cause of the same company’s demise. It is for that reason, that an organization should take appropriate actions to protect its Information SystemsRead MoreTechnology And Its Impact On Technology Essay1701 Words   |  7 PagesWith the advancement of technology, society is starting to rely heavily on electronic devices more now than ever. With the heavy reliance on electronic devices, security becomes a must to ensure that information is not falling into the wrong hands. As security becomes an important factor in computing, cybersecurity arose to help protect computer systems and the data stored on it from being accessed by pe ople for whom the data was not intended. Many high profile attacks have been noted in the pastRead MoreTechnology And Its Impact On Technology2186 Words   |  9 PagesIntroduction In today’s world, everything relies on technology. Technology has aided in making day to day life simpler, as well as keep us all connected. Organizations today continue to grow using the newest technological advancements. The use of technology can help mold the foundation for which a company is able to grow, but it can also be the very cause of the same company’s demise. It is for that reason that an organization should take appropriate actions to protect its Information Systems (IS)Read MoreTechnology And Technology : The Economic Impact Of Technology?748 Words   |  3 PagesThe article begins with an example of how technology has evolved. Before the 1970s, gas stations had to hire employees to pump gas for customers. Today there are over 168,000 gas stations in the United States and very few of these stations hire attendants to pump gas. Maney then explores the true economic impact of the automation. For instance, the number of men with college degrees doubled and the number of women with college degrees quadrupled between 1970 and 2015. With more educated people